Frequently Asked Questions

Your funds are protected by multiple layers of security including: institutional-grade custodians with multi-signature wallets, hardware security modules (HSMs), cold storage for the majority of assets, continuous on-chain monitoring, regular penetration testing, and SOC 2 compliant controls. We also maintain insurance coverage against theft and security breaches.

We support multiple authentication methods including email/password, two-factor authentication (2FA) via authenticator apps, hardware security keys (YubiKey), biometric authentication on mobile devices, and withdrawal address whitelisting. We strongly recommend enabling 2FA for all accounts.

The majority of client assets (95%+) are stored in cold storage wallets that are air-gapped from the internet. We use institutional custodians like Fireblocks with multi-signature authorization requirements. Only a small portion needed for trading liquidity is kept in hot wallets with additional security measures.

We maintain comprehensive insurance coverage against security breaches and theft. Our multi-signature cold storage architecture means even a compromise of our systems wouldn't give attackers access to client funds. We have incident response procedures and would immediately notify affected users and relevant authorities in the unlikely event of a breach.

We support multiple deposit methods: cryptocurrency deposits (BTC, ETH, USDT, USDC, and 50+ other tokens), bank wire transfers, credit/debit cards (Visa, Mastercard), and select e-wallets depending on your region. Crypto deposits are typically credited after network confirmations, while fiat deposits may take 1-3 business days.

Crypto withdrawals are typically processed within 24 hours, with most completed in under 2 hours. Large withdrawals (over $100,000) may require additional verification and take up to 48 hours. Fiat withdrawals to bank accounts take 1-5 business days depending on your bank and location. There are no penalties or lock-in periods.

We don't charge deposit fees for crypto or wire transfers. Credit card deposits may incur a 2.5% processing fee. For withdrawals, we cover network fees for up to 2 crypto withdrawals per month. Additional withdrawals incur standard network fees. Fiat withdrawals have no fees for amounts over $1,000.

The minimum deposit to start investing is $500 for our Starter plan. Higher-tier plans have higher minimums: Silver ($5,000), Gold ($25,000), and Platinum ($250,000). There's no maximum deposit limit, and you can add funds to your account at any time.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you'll get immediate access to the new features. Downgrades take effect at the start of your next billing cycle. Fees are prorated, so you'll only pay for what you use.

No, APY figures are targets based on historical performance and our AI models — they are not guaranteed. Cryptocurrency markets are highly volatile, and actual returns can be higher or lower than projected. Past performance does not guarantee future results. Only invest what you can afford to lose.

Management fees are calculated as an annual percentage of your assets under management (AUM), charged monthly. For example, a 0.25% annual fee on $100,000 would be approximately $20.83/month. We also have a monthly subscription fee for Silver and Gold plans that covers platform access and premium features.

Our Starter plan has no monthly subscription fee — you only pay the management fee on your assets. This effectively lets you try our platform with minimal commitment. We also offer a 30-day money-back guarantee on subscription fees for Silver and Gold plans if you're not satisfied.

Our AI strategies invest across 50+ cryptocurrencies including major assets like Bitcoin (BTC), Ethereum (ETH), Solana (SOL), BNB, and stablecoins. We focus on liquid, established assets with strong fundamentals. The exact allocation depends on your chosen risk profile and is automatically rebalanced by our AI.

Performance is calculated as time-weighted returns net of all fees, benchmarked against BTC, ETH, and major crypto indices. Your dashboard shows realized and unrealized P&L, asset-level exposure, historical returns by month/year, and risk metrics like Sharpe ratio and maximum drawdown.

Cryptocurrency investments carry significant risks including: market volatility (prices can drop 50%+ in short periods), regulatory changes, smart contract vulnerabilities, liquidity risks, and the potential for total loss of investment. Our AI helps manage these risks but cannot eliminate them. Only invest what you can afford to lose.

Our managed portfolios are automatically allocated by the AI based on your selected risk profile. Gold and Platinum members can customize exclusion lists (e.g., exclude specific tokens) and set allocation preferences. If you want full control, you can use our self-directed trading features with API access (Gold+ plans).