🔒 Privacy at a Glance
- • We collect only what's necessary to provide our services
- • Your data is encrypted and stored securely
- • We never sell your personal information
- • You have full control over your data
- • We comply with GDPR, CCPA, and other privacy laws
1. Introduction
Nebula Crypto ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency investment platform and related services.
By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.
2.1 Information You Provide
We collect information you directly provide, including:
- Account Information: Name, email address, phone number, date of birth, and password
- Identity Verification: Government-issued ID, passport, driver's license, proof of address, and selfie photos for KYC compliance
- Financial Information: Bank account details, payment card information, cryptocurrency wallet addresses
- Profile Information: Investment preferences, risk tolerance, and investment goals
- Communications: Messages you send to our support team, feedback, and survey responses
2.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Transaction Data: Investment history, deposits, withdrawals, trading activity
- Location Data: General geographic location based on IP address
- Cookies and Tracking: See our Cookie Policy for details
2.3 Information from Third Parties
We may receive information from:
- Identity verification services
- Credit bureaus and financial institutions
- Blockchain analytics providers
- Marketing partners (with your consent)
- Social media platforms (if you choose to link accounts)
3. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Process transactions and manage your portfolio
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements (KYC/AML)
- Provide customer support and respond to inquiries
- Send important updates about your account and our Services
- Personalize your experience and improve our Services
- Analyze usage patterns and optimize platform performance
- Send marketing communications (with your consent)
- Protect the security and integrity of our platform
We may share your information with:
4.1 Service Providers
Third-party vendors who assist us in operating our platform, including cloud hosting providers, payment processors, identity verification services, and customer support tools.
4.2 Legal and Regulatory Authorities
When required by law, court order, or government request, or to comply with anti-money laundering regulations and other financial regulations.
4.3 Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
We never sell your personal information to third parties.
5. Data Security
We implement robust security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Strict role-based access controls and multi-factor authentication
- Infrastructure: SOC 2 Type II compliant data centers with 24/7 monitoring
- Audits: Regular third-party security audits and penetration testing
- Employee Training: All employees undergo security awareness training
- Incident Response: Comprehensive incident response and breach notification procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account Data: Retained while your account is active and for 7 years after closure
- Transaction Records: Retained for 7 years for regulatory compliance
- KYC Documents: Retained for 5-7 years as required by AML regulations
- Marketing Data: Retained until you unsubscribe or request deletion
- Usage Analytics: Aggregated data may be retained indefinitely
7. Your Rights
Depending on your location, you may have the following rights:
7.1 GDPR Rights (EU/EEA Residents)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent at any time
7.2 CCPA Rights (California Residents)
- Know what personal information we collect
- Request deletion of your personal information
- Opt-out of the sale of personal information (we don't sell your data)
- Non-discrimination for exercising your rights
To exercise your rights, contact us at privacy@nebulacrypto.com.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For detailed information, please see our Cookie Policy.
You can control cookies through your browser settings and our cookie preference center.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Compliance with relevant data protection frameworks
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your rights:
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
This Privacy Policy is effective as of January 15, 2025. By using Nebula Crypto's Services, you acknowledge that you have read and understood this Privacy Policy.